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Updating Your on-hold message for the holidays during this pandemic

Updating Your On-Hold Message for the Holidays During this Pandemic

The holidays are fast approaching and before you know it, the phone lines will be busier and your callers will be spending more time on hold than usual. This is the perfect opportunity for your business to spread cheer with holiday on-hold messages and voicemail greetings to inform your customers of new promotions, store policies, schedule changes, and more.

Holiday cheer is needed now, more than ever. With a custom holiday on-hold message or voicemail greeting, you can spread a festive message and show customers you value their business. And, it may benefit your business.

If your business uses on-hold messaging, it’s important to keep that message up to date, not only to keep your on-hold message fresh, but to inform callers of changes you might be making during the holiday season.

Here are some recommendations of what to consider when writing your voicemail greeting and on-hold message for the holidays.

Advise of new store policies

The Covid-19 pandemic has changed the way many businesses operate, and with constantly evolving rules about social distancing, capacity restrictions, and mask policies, make sure your callers know what to expect when visiting your business.

Use uplifting, warm, and sincere messages

The holidays will be very different this year and the most important part of business is building strong relationships with both customers and vendors. The holidays are the perfect time to spread good will and  thank those who do business with you all year long.

Share a more inclusive message

It is important to remember that not everyone shares the same religious views or celebrates the same holidays. Unless your organization caters to a specific religious group, it may be appropriate to use a more generic holiday message and choose a holiday background tune that will appeal to a wider group of people.

Inform your customers of schedule changes

Use this opportunity to let your callers know about changes to your store or office hours. Are you closing your business for Thanksgiving, Christmas, Hanukkah, New Year’s or any other holiday? Will you be operating on extended or reduced hours during this time? Including this information will be helpful to your callers.

Announce holiday promotions

Competition is fierce during the holidays. You’ll want to make sure your callers become your customers. Promoting holiday deals, special programs, BOGOs, etc., can help your business increase sales during this time.

Don’t forget to thank your customers

The end of the year is the perfect opportunity to show appreciation for your customers and thank them for their business by telling them you value them and sharing how grateful you are for their support.

At On Hold Audio by Advanced Productions we want to you to know that we are ready to help you with any questions you may have about your voicemail greeting and on-hold message for the holidays. We’ll be happy to help produce a custom message for you. And – we thank you for your business!

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