On Hold Benefits

On hold advertising allows you to answer the most routine questions that are commonly asked, like your business hours, location, directions and especially the opportunity to let them know that you do more than what they think you do. While you’re busy, your on hold audio is running every day, sharing music and information with your callers. We give your callers something to listen to, when they can’t listen to you!

You’ve worked hard to create an identity for your company. On hold messages help you maintain that image with your callers. Control what your callers hear and keep them from hearing about your competitors. Your callers will know that you value their time and business. Take the opportunity to promote yourself to customers who are interested in your products and services… the people who call you.

Listening to a nice, informative message while on hold alters a caller’s perception of time and reduces their anxiety — time passes more quickly and they are not upset having to wait. Keep your customers entertained while they’re waiting and reduce the risk of them hanging up.

You can show that you have your customer’s best interest in mind by maintaining contact while they’re waiting a few moments on hold. We reassure them that you are getting to their call and truly being attentive to their needs. You continue selling after that first sale by allowing our on hold messages to mention more of what you do. You’d be surprised how many callers will be saying ”I didn’t know you also did that!”

With on hold advertising reduce the risk of hang-ups and lost business. With something interesting to listen to while they wait, your callers are more likely to stay on the line and wait for one of your staff to pick up. We reduce the tension of waiting and the likelihood of hang-ups and lost revenue by providing an extremely affordable way to advertise—without upsetting them—while they are waiting.